This Privacy Statement explains how we at Cwmcrwth Farm & Holiday Cottages use any personal information we collect about you.
What information we collect about you
When you make a booking with us we collect the names of all the guests who will be staying, the Home address, email address and telephone number of the person making the booking. We also collect a debit or credit card number to take the deposit equal to 30% of the booking.
How we use the information we hold on you
We use your home address, email and telephone number as part of the card payment processing to validate the card via SagePay.
We will use your email address to send you confirmation of the booking and an email with more details on how to find us and other information you may find useful for your stay.
After your stay you will receive an automatic email from our booking system asking you to fill in a feedback form. We may also send you an additional email checking everything was ok with your stay and offering you ways to stay in contact with us by social media or email if you choose to do so.
We will not use your telephone number to contact you unless it for an emergency and/or we have been unable to contact you by email.
How is your data stored
All of the personal and debit/credit card data you supply us, as part of the booking process, is stored securely on a third party system, SuperControl or SagePay Payment system
Neither we nor SuperControl or SagePay will share your information with any third party unless there is a legal reason for doing so.
We would like to stay in touch with you to send information about our Farm and Cottage Holidays, any special offers we may have or local events. We send occasional emails ( normally no more than one a month ) to people on our distribution list. The distribution list is managed by a secure third party, Mailchimp.
If you would like to receive these newsletters please email us. You may change your preferences or unsubscribe via Mailchimp at any time. Neither we nor Mailchimp will pass your details onto any third party
We are required by law to collect the following information on all our guests. We do this by asking you to complete a registration form on arrival.
For commonwealth guests;
- Name and nationality
For non commonwealth guests;
- Name, nationality, passport number, address of next destination
We will keep these forms safely in a locked filing cabinet. We are required to keep these registration forms for a year and show them to a police officer if they request to see them. We will destroy these forms 12 months after your stay.
Access to your information
You have the right to request a copy of the information we hold about you. If you would like a copy of this information please email us at firstname.lastname@example.org
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